Refund Policy
Refunds for one-time AI video credit packs.
Last updated: 2026-10-23
One-time purchases
We sell credit packs, not recurring subscriptions. There are no renewal charges to cancel. This policy applies to AI Hair Color Change purchases through Waffo Pancake when live checkout is enabled; sandbox test transactions are not real charges.
Refund requests
Request a refund within 14 calendar days of purchase through account support. Include the account email, order number, charge date and reason. We review unused credit packs, duplicate or incorrect charges, missing credits and unresolved technical delivery failures. Approval depends on usage and circumstances; statutory rights apply regardless of this window.
Used credits and AI quality
Credits consumed by completed generations are generally not refundable solely because of subjective style or creative preference. AI results may differ from the preview and the supplied photo. Expired and promotional credits have no cash refund value. These limitations do not remove remedies for defective or undelivered services required by law.
Confirmed failed generations restore credits to the account; this is different from returning money. If restoration is missing, provide the task number to support. A network interruption does not necessarily mean a task failed.
Approved refunds
Approved cash refunds are returned through the original payment method with Waffo Pancake. Related credits are revoked to prevent using refunded benefits. Bank processing times vary and will be communicated when available. Contact support about billing disputes; this does not waive your right to dispute a charge with your payment provider.
Contact
Use account support for billing or refund requests. Never send full card details. Mandatory consumer protection laws take precedence over this policy.
Email support
For customer support, billing, refunds, privacy requests or account deletion, email support@aihaircolorchange.com. Include your account email and order or task number when applicable. Never send passwords, API keys or full card details. You may also use account support.